Returns Policy

  1. CANCELLATION, RETURN & EXCHANGE
     
    1. The seller’s aim is to ensure that the buyer is fully satisfied with the goods. If, for any reason, the buyer is not satisfied with the goods purchased, the buyer has a right to cancel the contract within 7 working days from the date that you receive the goods. The buyer need not give any reason. The notice of cancellation has to be made in writing. In the event of cancellation, we require that you return the goods to us at your own cost.

    2. In order to help with the return of your order you may obtain a Return Number (RN) by emailing us at info(at)OvulationTests.ie within the cancellation period. This will serve as a notice of cancellation. We will also send you a returns form at this time.

    3. Our return address is detailed on a pre-printed label supplied with your goods. Failure to obtain an RN does not affect your statutory rights. Please return the cancelled goods to us by a secure means. Our address is available upon request.

    4. The buyer must take reasonable care of all goods in their possession and return ALL products, within 7 days from the cancellation date.

    5. In order to qualify for return, the goods must fulfil the following requirements:
      • All goods originally sent, MUST be returned

      • Goods may not have been opened or damaged.


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    6. The seller will make refunds of the purchase price, but excluding refund of postage and packaging costs to the buyer, in accordance with these terms within 30 days of the date of the notice of cancellation. All accurately returned products will be credited to the original buyer excluding shipping charges. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the European Community (EU).

    7. In the event that the seller mistakenly sends goods which do not match the order, or the quality of the goods sent is not up to standard, please contact the seller before returning any items. The seller, once the mistake or defect has been verified, will refund any transport costs incurred (both ways) upon receipt of the corresponding proof of purchase previously requested from the buyer.

    8. In the event of any failure to return any goods to the seller within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.


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